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IT Manager

Yetter Coleman is actively seeking an IT Manager with at least 5 years of experience, preferably in a law firm environment. This person will be responsible for all internal IT functional needs, including in-house IT support on all levels, being the point of contact for all IT trial from setup to break down and have a strong management mentality to help develop collaborate and ensure the best way forward while being in alignment with our core values and firm policy.

Management

  • Participate in developing and implementing a comprehensive technology strategy aligned with the firm’s overall objectives.
  • Collaborate with firm leadership to identify and prioritize technology needs that enhance operational efficiency and support business growth.
  • Ensure the stability, security, and scalability of the firm’s technology infrastructure and software.
  • Oversee the deployment and maintenance of hardware, software, and network systems, ensuring that needs are met.
  • Assist in developing and implementing cybersecurity measures to safeguard company data and systems.
  • Manage the technology budget, ensuring optimal resource allocation and cost-effectiveness.
  • Coordinate with our outsourced IT provider to manage and support IT initiatives.
  • Manage and evaluate third-party IT vendor relationships/contracts
  • Provide expertise on technology best practices
  • Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
  • Manage data backup program.
  • Manage IT, team members

Support Responsibilities

  • Provide day-to-day desktop/helpdesk assistance to firm employees
  • IT equipment and software procurement and tracking
  • Maintain inventory of all IT equipment and make sure hardware drivers are current.
  • Identify opportunities to train team members and build technology skills
  • Support other activities and projects as assigned or dictated by business priorities
  • Utilize, maintain, and troubleshoot litigation support software applications, databases, and networks.
  • Handle technical issues, including user support in the office and/or at trial, including after-hours requests.
  • Assist with conference room meeting technology including AV needs.
  • Assist the E-Discovery team with data transfer as needed.

Trial Support

  • Coordinate transportation of IT equipment to hotel, and/or courthouse
  • Prepare and test equipment for shipping.
  • Coordinate logistics for local and out-of-town trials, including evaluating hotels to ensure the hotels meet our residency and IT requirements.
  • Order technical supplies and equipment for trial.
  • Set up a war room for trial and maintain war room readiness during the trial.
  • Test connectivity in the war room and courthouse for trial.
  • Set up and maintain equipment and supplies for trial.
  • Provide technical support during the trial in the office, offsite war room, and courtroom.
  • Provide technical support in the virtual courtroom.
  • Run errands for the trial team.

Position Requirements

  •  Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent work experience will be considered
  • 5 years of proven experience in a technology support role in a law firm
  • In-depth knowledge of IT infrastructure, cybersecurity, and emerging technologies
  • Hands-on experience in an IT support position with the ability to troubleshoot and resolve system and hardware issues
  • Experience with Azure Cloud administration
  • Prior experience working in a law firm or professional services organization is preferred.
  • Excellent interpersonal communication skills
  • Strong organizational skills, proven ability to multi-task, prioritize, analyze, organize, attend to detail, and follow through
  • Commitment to excellent client service

Software, Technology, and Application Experience

  • Azure Cloud
  • Intune
  • Cisco Webex and Voip
  • Active Directory
  • O365 OneDrive, SharePoint, etc.
  • Azure VPN
  • Windows OS & Mac OS
  • iManage
  • LMS/Rippe Kingston
  • SentinelOne
  • Veeam
  • Proofpoint
  • Fortinet Firewall